The Utility Aspect of IT

There will always be a utility aspect of IT, and in the corporate world, it’s a utility from the consumer’s perspective. No matter what accounting or organizational gyrations you go through, basic services like email, network connectivity, phones, etc., are going to be treated like electricity, water, or sewage: No one cares how complicated it is (when was the last time you thanked the power company for splitting atoms), and everyone wants it as cheaply as possible.

The mistake I see is trying to treat the utility and strategic aspects of IT as one and the same. The other mistake is trying to advance IT as a strategic partner, when you’re not running the utility side of the house flawlessly and cost-effectively.

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