Why IT Security Never Sells

If you can come up with a way to make IT security “sexy” than you’ll likely make a mint. To me security is equivalent to insurance:

  • You buy it to prevent “bad stuff” that might happen
  • You usually only look at it annually (or even less frequently) or after something bad happens and you discover you are inadequately covered
  • The sales and purchase process is universally detested; no one likes to talk about all the “bad stuff,” and feels like they’re getting hoodwinked into buying more than they need during the sales process.

Rather than trying to come up with more dire scenarios, or bigger scarier numbers, I would personally turn my pitch into something like “Hey, we both know you need this, we both know it’s a painful process, we’ll help you make it fast, relatively painless, and work with you to understand the right level of protection as your ‘security advocate’ of sorts.”

That would assume you’re not in bed with all the vendors and getting a larger profit the more of their stuff you sell. I don’t think insurance/security are ever going to be perceived as high value products (unless the client just went through a disaster), but if you can present yourself as acting in the client’s best interest then you could have a more compelling value statement than the vendors that just want to scare you into buying more stuff.

Cloud Computing for Mere Mortals

I am afraid “Cloud Computing” is another one of those areas where the technology field has taken a conceptually simple idea, and thrown some cute techno babble over it making it hard for the average business to determine whether or not it is useful to them. At its most basic level, “the cloud” is just the network that your computer is connected to, and “cloud computing” is using applications that are built and administered by others on that network. Gmail or hotmail are perfect examples of cloud computing applications.

When deciding if cloud computing is relevant to your business, forget all the fancy terminology and realize that the decision boils down to a classic make versus buy scenario. Using a cloud application is basically tasking another company with maintaining the application (usually good versus doing internally) but also trusting them to secure your data, and stay in business past the next quarter (an obvious risk). When you couch the cloud in these terms, it becomes much easier to compare the costs of building an hosting an application yourself versus looking “to the clouds.”

Marketing Internal IT

One of the failings of many IT organizations is not marketing their successes effectively. While no one likes someone who constantly gloats over the most minor successes, IT traditionally fails to advertise its successes, while the corporate grapevine does an extremely effective job of sharing all of IT’s failings. Internal marketing need not be expensive or extensive, and can include items as simple as the following:

  • A quarterly newsletter to relevant execs and VPs detailing active projects, recent successes, and acknowledging any shortcomings.
  • Brief (200-500 word) “position papers” about emerging technologies, from cloud computing to iPads, detailing how they might be relevant to the organization and how IT is tracking them. Failing sending these, your CEO may be learning more about new technologies from his or her teenage child than the CIO.
  • Providing some brief training to your staff on effective communication and marketing, so that they present the best possible image of your organization, rather than being part of the marketing problem.
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