Death by PowerPoint

Too often, PowerPoint serves as a crutch or poor substitute for speaker’s notes. We’ve all been through the painful hour of a dry speaker that reads each bullet point from his or her slide verbatim. Before double-clicking the PowerPoint icon, ask yourself a couple of questions:

  • If all you are doing is sending out a list of bullets and information around some topic, do you really need a full-scale meeting and presentation? Is a summary document followed by a group discussion enough?
  • PowerPoint and a speaker are a situation where 1 + 1 should equal three or more. Ask yourself what additional value PowerPoint will bring to the table in this particular situation. Are there compelling visuals or complex diagrams that can only be conveyed on the “big screen,” or are you just using PowerPoint “because everyone else does?” If you plus PowerPoint equals an even more tedious and boring presentation, leave the slides at home.

Presenting without PowerPoint is actually quite liberating, and will interest your audience immediately due to the simple fact it is so rare in a corporate environment. If you must use PowerPoint, make sure the slides augment and build interest in your talk. I like to use humor or a fun theme that keeps people interested. For example I’ve abandoned boring corporate templates and used clipart from the movie “The Good, The Bad and The Ugly” to present around cost-benefit analysis, complete with cheeky movie sound effects. At the end of the day, unless PowerPoint adds to your presentation, follow Nancy Reagan’s advice and “just say no.”

How the Carriers Lost the Net Neutrality Debate

It seems wireless carriers can do no right these days. They are dragged through the mud for carrier-exclusive devices and reluctance to perform expensive network build-outs to improve performance, while in the same breath critics talk about their servies being too expensive. AT&T in particular is simultaneously lambasted for an overburdened network then prodded for not allowing bandwidth-hogging voice-over-IP applications on their flagship iPhone.

So-called network neutrality debates have given the carriers yet another black eye. Net neutrality is the concept that data carriers, be they wireless or cable cannot provide preferential treatment to traffic on their networks. Initially, this sounds like a great idea, and companies like Google and associated lobby groups use words like “freedom” and “open” to describe their pro-net neutrality stance, painting the carriers as big brother-esque baddies with their hands on a censorship button, or perpetrators of greedy acts of corporate malfeasance, slowing everyones’ traffic down but those willing to pay for “special” access.

The carriers responded with boring technical discussions about bandwidth and quality of service, and from the standpoint of public perception and pending government legislation, have likely lost the debate on net neutrality. Based on current rumblings from Washington, mobile carriers in the US will likely soon have their networks effectively regulated by the government as a public utility.

While I’ll spare you my opinion about who is right or wrong in this debate, the process that led to the outcome is instructive for anyone involved in technology. Google and the pro-neutrality forces made the debate about freedom, big brother, truth, justice and the American Way, while the carriers stayed firmly in the world of bits and bytes. While the cell phone carriers had many valid technical arguments, backed with data about network performance and fancy charts and graphs, emotion won out, and the pro-neutrality forces had a far more interesting and emotion-provoking story to sell to the public.

Whether pitching a new enterprise system or the latest smartphone; emotion, a compelling story and personal appeal are far more likely to win friends and influence people than dry discussions about the bits and bytes. While most will see through a pitch that’s little more than smoke and mirrors, having your technical “ducks in a row” while appealing to emotion is a surefire way pitch any idea.

Reflections on China

I spent about 60% of the last 8 months working for a client in China and wanted to share some observations, particularly around the Chinese economy. I grew up as the Berlin Wall fell and “casting aside the yoke of their oppressor” seemed to be an apt phrase to describe the images of the times. That experience gave me a pretty naive view of communism and I expected to land in China and see decrepit buildings, and sad-faced folks walking around in Mao frocks waiting to be delivered into the wide open arms of the West.

What I actually found surprised me: free markets in their most wild form, with all the good and bad that entails. The Chinese I worked with told me that it was extremely simple to open a business, corporate tax rates were very low, and concepts like the EPA, OSHA, etc. largely don’t exist. Free markets at their best and worst were on display: you could quickly start a business and keep nearly all of your earnings, but you could also dump toxins into the water, disregard intellectual property protections, hire and fire with little oversight, etc.

The major cities like Beijing, Shenzhen, etc., have conspicuous consumption that makes 5th avenue look like a flea market, and there are luxury cars and shops everywhere (Audi’s are the choice of party officials, and the highest level ones have top-of-the-line A8′s. I guess in a society of equals it pays to be “more equal” than others). Beijing has amazing avant garde buildings that would impress Howard Roark, and is surprisingly green and airy although the air pollution is as bad as you’ve heard if not worse.

While the society is traditionally patriarchal, women inhabit lots of high-level jobs in the companies I interacted with, and there seems to be less sexism in the office than in the US, but women take a more traditional role in the household than the US.

I was really interested in the political aspects of the country. There is obvious media censorship, and justice has a swift hand (9 people associated with the riots in the western provinces were executed while I was there to little fanfare), but the Chinese I spoke with don’t feel particularly oppressed or limited by their government, despite the sense you get from Western media that every Chinese is just biding their time to adopt a democracy. Most people I talked with were more concerned with how China will reconcile the haves and the have-nots as income gaps widen that replacing the communist party.

The final thing that threw me was that China is the first country I’ve visited that shares the US’ lack of outward focus. In the US we seem to have an attitude that we’re on the top of the food chain, and need not heed the trivialities of other countries. China already seems to feel it is destined for the top of the heap, and the US and Europe are old news that need not be paid much attention to. Despite this, I did not come across many anti-US or anti-Western attitudes. Oddly, the only country I heard some complaints about was the usually benign Canada, since they had been “starting trouble” over human rights.

Over it was an amazing place, and well worth a visit should you have the opportunity.

200 Words on “Cloud Computing”

Much of the “cloud revolution” is overdone, and the facts are that “the cloud” has been around for several years, if not decades. Essentially, cloud computing is a fancy term for putting your data or applications outside the “walls” of your company and its technology infrastructure. You could easily call it outsourcing, timesharing or any other currently gauche term, but I guess clouds sound sexy at the moment.

Transitioning an application to a cloud model should come down to the decidedly un-sexy process of a cost-benefit analysis. The joy of cloud computing, or any outsourcing model, is that you no longer have to worry about maintaining boxes, wires and code in-house. Some of the big costs are security, support and reliability. Just as you would thoroughly vet any other provider of outsourced services, companies looking to the clouds would be wise to look at the maturity, reliability and contingency planning in place at a potential cloud provider, being careful to do full due diligence rather than getting starry-eyed in order to jump on the next tech-driven buzzword bandwagon. Your customers will likely have little patience when you tell them their confidential data is now plastered all over the web, but it was hosted on a really cool, cloud-based Web 3.0 platform!

The Power of Plain Speech

I was recently asked about some of my favorite examples of “office BS:” those impressive-sounding but ultimately meaningless words and phrases causally dropped in boardrooms and corporate hallways around the globe.

Some of my “favorites” include:

  • “Managing Expectations” roughly translated to: “tell people why what we’re going to give them will suck, but convince them it’s what they really wanted in the first place.”
  • Adding the prefix “re” when not appropriate. I’ve frequently heard that something needs to be “replaned,” but nearly fell over when someone suggested “rereplanning” a project.
  • Then there’s the whole syndrome of turning people into machines, from suggesting a conversation be taken “Offline” (I wasn’t aware a meeting or conversation was an “online” experience) to asking someone to “ping you” (how will sending a network test packet accomplish anything) and incessantly asking about “bandwidth.” While many people I’ve worked with occasionally act like androids, I’ll give them the benefit of the doubt and not use machine-related terms when dealing with them.

I think the reason this kind of stuff is accepted in the corporate world is that there’s almost a “thieves code” in operation: I’ll use words that sound important but make no actual sense, and give you the same privilege if you don’t call me on it. While I would not suggest calling someone out every time they use “office BS,” it is easy to stand out among the crowd by speaking clearly, concisely and not throwing around the equivalent of a verbal truckload of manure when talking with colleagues. People appreciate concise and honest speech, and you will make a far more positive impression than being the first person in the office to suggest “A 360 degree paradigm shifting blue ocean strategy that will add right-sized value to our corporate DNA.”

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