Amazon Kindle and the Tyranny of the Majority

Marketing genius Seth Godin has some comments about the Amazon Kindle, an electronic book reader, in a recent entry on his blog. While many are quite reasonable, I’m a bit shocked by his recommendations for “improving the act of reading a book.” Mr. Godin suggests “social networking” be an integral part of the reading experience, allowing readers’ comments to be shared among Kindle users, and favorite sections to be “voted up.” In my mind, this is the antithesis of the intent of published books, and exemplifies one of the prime dangers of social networking: the tyranny of the majority.

Social networking advocates have trumpeted one of the core benefits of the technology as giving every person a voice. (Note that “every person” is everyone who can afford a shiny new Mac or PC, broadband internet services, has some degree of tech-savvy and disposable time and the inclination to surf the social networking scene). A book however is the opposite. It is one person’s thoughts and prose on a topic or story, and reading is an act of intimacy between author and reader. You pay for the privilege of an unadulterated dose of the author, not the screaming masses providing pithy comments and flashing neon signs pointing to their favorite passage.

Social networking is like a NASCAR race (or football game for our international audience) where thousands shout everything from inanities to waxing philosophic. You have no say as to whether you are within earshot of a sublimely eloquent individual, or the drunk shouting expletives while spilling pilsner on your shoes. A book however is like a poetry reading, where you are alone with the poet’s words and your own thoughts. Imagine the drunken hooligan abruptly standing and loudly adding his “insights” at a poetry reading, to the approval and encouragement of the rest of the audience. Imagine Dr. Martin Luther King’s “I Have a Dream” speech punctuated by some moron patched into the sound system yelling “GO TEAM!”

Both social media and traditional books have their places (as do NASCAR and poetry readings), and despite the trend to view social media as an answer to problems we didn’t even know we had, I’ll keep my books free from the scholia of the masses, thank you very much!

New Column on TechRepublic

I’ve joined the ranks of TechRepublic bloggers, and my first column is now available.

The Problem with Innovation

Pundits everywhere have admonished corporate functions from Accounting to IT to “be more innovative.” Books and blogs about innovation abound, and some companies have gone so far as to add a Chief Innovation Officer. The problem with this relentless focus on innovation is that it actually seems to be working.

Rather than drag some company that has fallen victim to an overbearing focus on innovation through the mud, I’ll look closer to home (literally). Without trying to sound self-congratulatory, I’m a fairly innovative guy. Our house is full of innovative technologies, from home automation to wireless streaming audio, and I’ve installed everything from molding to flooring to shelving, from plans concocted in my own head. So, what’s the problem? Let’s take a brief tour.

In the laundry room you’ll find a half completed shelf, started so long ago I can’t remember my excuse du jour for not completing it. Pay no attention to the automated lights that randomly come on around 4AM as you inspect the “server closet,” where a rats nest of wires more often than not lead to nothing, hastily unplugged from some device long since relegated to the eBay pile. In the garage, motorcycle parts and incomplete carpentry projects lie together, guarded by a spider that has made his home between them. You get the picture.

While arguably some of this is a result of pure, unadulterated laziness, a culture of innovation discourages the steely resolve required to institutionalize its results. If everyone is off trying to discover “the next big thing,” who will refine and tweak yesterday’s big thing? There are people drawn to each end of the spectrum, and the trick with creating a so-called culture of innovation is identifying and encouraging the innovators, but also identifying those who can clean up the mess they leave in their wake, refine it, and grow and nurture it.

If you are one of the later, you are equally important to the innovation process, and savvy companies must recognize that fact to gain maximum advantage from innovation. And, if you can wield a hammer, please give me a call. I have a few projects, err innovations, which could use some care and feeding.

It’s “Hard” Being Ed McMahon -or- The Dangers of Outsourcing

I absolutely love the Wall Street Journal online edition. The WSJ is one of the most well-written newspapers in the business, and has provided endless fodder for conversations with everyone from executives to politicians to mechanics. This morning however, it provided some conversational fodder of an unintended sort.

I was reading an article about Ed McMahon, the TV personality having his Beverly Hills home enter foreclosure. Finishing the article, I was about to browse a different section of the paper when I noticed an odd entry in the “Sponsored Links” section:

While assuredly the WSJ did not intentionally place the ad for, err, “synthetic hardening products” in this section, it shows the danger of outsourcing critical competencies. I’m not a rabid anti-outsourcing person, and have advised plenty of clients to investigate the option, but would never suggest casually handing over something that is critical to a company’s brand reputation.

Newspapers make the preponderance of their money on advertising, and to some extent, the advertisements reflect the values and audience of the paper to its readers. While the WSJ likely gets a few pennies for each person that clicks the aforementioned “Sponsored Link,” were I a bit more easily offended I might have a strong negative reaction to the Journal that would take far more than a few cents to repair.

Let’s investigate that equation again, and let it sink in for a moment before you drop a core process into someone else’s lap: a few pennies for a “male enhancement” link versus irreparable damage to a 100 year old brand.

 

Has it sunk in? Great. Now a few links from our sponsor:
(Just Kidding)

Burn Baby, Burn

Like many specializations, Project Management seems to have gone from an informal skill to a near-religion, complete with gurus, esoteric jargon, strange designations and rituals, and increasingly complex formulas and calculations for the conceptually simple. Perhaps it is time to push the pendulum in the other direction.

I recently spoke with one of the purported gurus, who had a slew of initials after his name to denote his status in the project management mafia, and we were discussing the concept of burn rate. He was explaining the “new thinking” on burn rate, explaining complex formulas that produced a number like 0.348 to denote a project’s burn rate. What further confused the issue was that this number was not comparable like for like between projects. A 0.348 might be fine for one project, and a danger signal for another. What struck me most was that the outputs of this calculation are meaningless without interpretation from a project management witch doctor.

I have always seen burn rate as a simple number, the money you spend each day, week or month to keep a project or process operating. The subtle nuance is not in the formula that produces the number, but in ensuring you gather all your costs, from the obvious like implementation partner billings, to the more obscure like real-estate costs (those cube farms are costing someone money) and executive time. Anyone can understand the implications of a project that has burned $12 million, and is only predicted to bring about $6 million in benefits.

Project management, like any other business function should produce tangible benefits and help enhance the execution ability of your organization. Good ideas, from Agile Programming to Six Sigma have become a distraction when they morph into a religion within your company, demanding attention and homage at the expense of what should be your corporate “true religion:” your customers, products and markets.

Another Podcast

I spoke with IT Finance Connection yesterday about the relationship between IT and the rest of the corporation. You can listen to the podcast here.

Follow

Get every new post delivered to your Inbox.

Join 282 other followers